Fastest path
Email support or submit the quick contact form below for general help, onboarding, and partner inquiries.
Support
Help for customers, merchants, and future partners.
The support experience should make SillaraPoint feel safe, reachable, and well-structured. This page brings together the help center, FAQs, contact routes, onboarding support, and legal resources.
Privacy and deletion
Account deletion guidance, privacy policy, and terms are available publicly so support stays transparent.
Help center
Support routes by need.
General support
Questions about how SillaraPoint works, earning Sills, redemption, or account access.
Email: support@sillarapoint.comMerchant onboarding
Help with merchant applications submitted through the app, business onboarding, approvals, and operational guidance.
Email: partners@sillarapoint.comRewards integration partnerships
Future integration interest for POS providers, retail systems, and approved technical partners.
Email: api@sillarapoint.comWhatsApp support
Available during merchant onboarding flows after the team confirms the right support channel.
Request WhatsApp routing by email.Privacy requests
Data requests, deletion support, and account-related privacy questions.
Email: privacy@sillarapoint.comLegal
Service terms, policy questions, and formal requests.
Email: legal@sillarapoint.comContact form
Send a support request
This form prepares an email with your details so your support message is structured before it reaches the team.
Useful links
Everything important in one place
FAQ categories
The most common support questions.
How do customers earn Sills?
Customers earn Sills from participating businesses after purchases, promotions, offers, or approved change-conversion flows.
How does redemption work?
Customers redeem Sills at participating partner businesses inside the Sillara network, rather than being limited to one merchant.
Can customers gift Sills?
Yes. SillaraPoint supports gifting Sills to other users inside the ecosystem.
Is SillaraPoint a banking app or digital wallet?
No. SillaraPoint is a coalition loyalty network. Sills are loyalty reward units used only within the SillaraPoint partner ecosystem.
How do merchants get approved?
Merchants apply through the SillaraPoint app on mobile or at app.sillarapoint.com, submit their business details there, and then complete approval before accepting and issuing Sills.
Is POS integration available now?
It is part of the future platform direction. Approved API and POS partnerships are handled through the dedicated partnership path.