1. Who this applies to
This account deletion process applies to SillaraPoint app users and merchant users managed by SILLARAPOINT (PVT) LTD (Company No. PV 00373310), the company incorporated in Sri Lanka that operates SillaraPoint. References to "we" in this guidance mean SILLARAPOINT (PVT) LTD.
2. How to request account deletion
- In-app, if available: go to Profile > Settings > Delete Account and submit your request.
- Email request: send an email to privacy@sillarapoint.com from your registered email address.
To protect your account, we may request verification before processing deletion.
3. Data that will be deleted
- Account profile data such as name, contact details, and account identifiers.
- Sills account and usage profile linked to your account.
- Associated device tokens and notification subscriptions.
4. Data that may be retained
Some records may be retained for legal, accounting, compliance, fraud prevention, or dispute resolution obligations.
- Sills activity and partner reconciliation records required for audit or compliance.
- Security and fraud-prevention logs.
5. Retention period
Retained records are kept only for the minimum required period, generally up to 90 days after deletion request completion unless a longer period is required by law.
6. Support contact
SILLARAPOINT (PVT) LTD · Company No. PV 00373310
Registered address: No. 19/12, 3rd Lane, Spill Road, Puttalam, Sri Lanka.
If you need help with deletion requests, contact privacy@sillarapoint.com.